Complaints Management

LYNX has a process in place to handle client complaints, which can be lodged by:

a) Letter addressed to LYNX:

LYNX Asset Managers, SGOIC, S.A.

Av. Duque D’Ávila, 185, 4D

1050-082 Lisboa, Portugal

b) E-mail to;

c) Telephone: 21 153 40 90;

e) Complaint’s Book available at LYNX;

f) Online Complaint’s Book available at Complaint’s Book

Complaints can also be lodged with the following entities:

– Banco de Portugal, to: Banco de Portugal, Apartado 2240, 1106-001 Lisboa, or by e-mail after completing the form available at Banco de Portugal’s website;

– Portuguese Securities Market Commission (CMVM) to the Investor Support Office, using the address below: Rua Laura Alves, 4, 1064 – 003 Lisboa; or via the CMVM’s Website;