LYNX has a process in place to handle client complaints, which can be consulted on our Complaints Management Policy.
Complaints Management Policy
LYNX has a process in place to handle client complaints, which can be lodged by:
a) Letter addressed to LYNX:
LYNX Asset Managers, SGOIC, S.A.
Rua Laura Alves, nº12, 4th floor, 1050-138 Lisbon
1050-082 Lisboa, Portugal
b) E-mail to email@example.com;
c) Telephone: 21 153 40 90;
d) Complaint’s Book available at LYNX;
e) Online Complaint’s Book available at Complaint’s Book
Complaints can also be lodged with the following entities:
– Banco de Portugal, to: Banco de Portugal, Apartado 2240, 1106-001 Lisboa, or by e-mail after completing the form available at Banco de Portugal’s website;
– Portuguese Securities Market Commission (CMVM) to the Investor Support Office, using the address below: Rua Laura Alves, 4, 1064 – 003 Lisboa; or via the CMVM’s Website;